Returns & Refunds
If an order needs attention after delivery, contact our team so the issue can be assessed and handled appropriately.
Return and refund handling depends on the product, condition, order circumstances and applicable supplier or manufacturer requirements.
The essentials, clearly explained.
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Contact our team
Share the order details and explain the issue as clearly as possible.
Product assessment
We review the product condition, order information and relevant fulfilment circumstances.
Resolution
Where appropriate, our team will advise on return, replacement, supplier support or another suitable resolution.
Refund handling
Where a refund is applicable, the process and method will be communicated after assessment.
Keep your order details available
Order information helps our team investigate and resolve support requests more efficiently.